Charged for subscription renewal even though I don’t have active subscriptions

#476971
  • Resolved Mark Klimushkin

    3 years, 4 months ago

    Rank Math free

    Hi Rank Math,

    I was charged for PRO subscription renewal even though I don’t have any active RankMath subscriptions.
    I would like to request a refund.

    I have 2 accounts listed in “Sensitive Data” section.

    None of them have active subscriptions at the moment, even though I was charged for renewal.

    In 2021 I have migrated PRO subscription from account 1 to account 2 and then subscription renewal has been cancelled on May 26, 2022. You could see related support tickets on account 2 for more details.

    Please refund Order ID: RANKMATH221111-5412-73553B

    Thanks in advance.

    Mark

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mladen

    3 years, 4 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    Thank you!

    Mark Klimushkin

    3 years, 4 months ago

    Rank Math free

    Hi Mladen,
    I have received refund. Thanks for quick resolution and have a nice day 🙂

    Reinelle

    3 years, 4 months ago

    Hello,

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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