Hello,
We apologize for the issue you are facing regarding the unexpected charge for an additional plugin. Thank you for bringing this to our attention.
To resolve this matter, please reply to your ticket and include the sensitive data you mentioned. A human agent from the Rank Math Support team will review your case and assist you further.
Thank you for your understanding, and we look forward to helping you resolve this issue promptly!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We found your subscription under a different email address. [moved to sensitive data section]
Can you please send an email to our billing and accounts department at s******@r*********** about your concern using the correct email address?
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
