Hello,
We apologize for the issue you are facing regarding the charge for the Rank Math PRO version. It seems there may have been a misunderstanding or an error in the order process.
To resolve this, we recommend checking your Rank Math account to see if there is any record of the purchase. If you find that you did not order the PRO version, please reply to this ticket with any relevant details, and a human agent from our support team will assist you further.
Thank you for bringing this to our attention, and we look forward to helping you resolve this matter.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
Hi,
Thank you for the response. My email address is t**********@h************** would like this to be rectified quickly.
Tim Sullivan
Hello,
Thank you for contacting the support.
The renewal is for your Rank Math PRO purchased on October 1, 2023.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please let us know if you did not receive the email so we can assist you further with the request.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
