Hello,
I apologize for the issue you are facing with your Content AI credits and subscription. It seems there might be some confusion regarding the credits and the subscription details.
To clarify, each Content AI Research request costs 500 Credits, and each word generated consumes 1 Credit. Depending on your subscription level (PRO, Business, or Agency), you should have received a one-time offer of 2000, 5000, or 10000 Content AI Credits, respectively. However, if you are seeing limited credits and not the expected subscription in your Rank Math account, it could be a technical issue.
Please reply to this ticket with your site URL so that a human agent from our support team can assist you further and resolve this issue. Thank you for bringing this to our attention!
we are seeing a limit of 750 credits monthly in the account.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
