Charged double

#980777
  • Resolved Johannes De Wet

    7 months, 2 weeks ago

    Rank Math pro
    Content AI Starter

    ello,

    I have noticed that I was charged twice for Rank Math PRO within a short period:

    Order Date: February 16, 2025
    Amount: $75.90 USD
    Order Date: February 21, 2025
    Amount: $64.90 USD
    Additionally, I was charged for Content AI Starter on March 3, 2025 for $9.88 USD.

    I believe I may have been billed twice for Rank Math PRO, and I would like clarification on whether I have two active subscriptions or if this was a duplicate charge. I just want One RankMath Pro please. I don’t know what Content AI Starter on March 3, 2025 for $9.88 USD.

    If this is a duplicate charge, please process a refund for the extra payment. Let me know if you need any further details.

    Thank you for your help.

    Best regards, Johannes de Wet

Viewing 1 replies (of 1 total)
  • Princess

    7 months, 2 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that the email address you added in the sensitive data section does have an existing PRO subscription with us. [moved to sensitive data section]

    To proceed with your request and for your secutiry, please send an email to our billing and accounts department at s******@r*********** using the correct email address and cc the email used for this account and share the situation.

    You can also ask them to merge the accounts to avoid any confusion in the future.

    We really look forward to hearing back from you. Thank you.

    RankBot

    6 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Charged double’ is closed to new replies.