Changing Woocommerce Permalinks within a WP Multisite with Remove category base

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please check if you have a trailing slash missing in the Woocommerce permalink section?

If they are already set there, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Hello,

Thank you for your patience.

In this case, we may need to further check your site. Please add your WordPress and FTP logins in the sensitive data section as instructed in my previous reply.

Looking forward to helping you.

Thank you.

Hello,

Thanks for sharing the details.

I checked and wasn’t able to replicate the issue on your staging site. I enabled the Remove Category Base Option and the menu links are working fine. Please check the screencast attached in the sensitive data section.

Can we check it on your live site?

We really look forward to helping you.

Hello,

Thank you for your patience.

I’ve already replicated the issue on your staging site and passed it to our development team for further investigation. We will get back to you shortly.

Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.

We would really appreciate your kind patience regarding this matter.

Looking forward to helping you.

Thank you.

Hello,

Thanks for getting back to us.

Upon further inspection of your website we noticed that on the NL version the menu is working fine with that option enabled, but in the English version is not.

It seems that you are redirecting the NL version of your website to the slash version at the end and the English version is not.

NL:

EN:

You should aim to have all the websites redirecting to the same versions, with or without a slash.

Hope this helps solve your issue.

Don’t hesitate to get in touch if you have any other questions.