Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the email address you have used on the support page?
You can add it to the sensitive data section by editing your first post
It is completely secure, and only our support staff has access to that section.
Here’s a link for more information:
https://rankmath.com/kb/update-change-payment-method/
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Could you please check your mail spam folder? We have asked since it’s possible that the email was incorrectly detected as spam because it’s an automated email.
Let us know if the email is not in the spam so we can investigate it further.
Looking forward to helping you.
Hello,
No, there’s no email in the spam folder. We’re a bit puzzled, as wee’d really like to resubscribe but we have to change the card number.
Hello,
Sorry for that.
Since our official payment processor (FastSpring.com) handles payment methods, you can get in touch with them via this form to get assistance in changing your payment method: https://fastspring.com/consumer-support-form/
Or via this email address: s******@f*************
If you are still having trouble changing your payment method with them, please get back to us here and we’ll check this with them.
Thank you.
Hello,
We contacted FastSpring and successfully made the payment. However, I don’t see it listed under subscriptions as it was paid. Could you please investigate this?
Thanks in advance.
Hello,
Can you please confirm if you purchased the plugin with some other email address?
If so, please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I shared the email address with you, and I also have the invoice if needed.
Hello,
We can confirm that there’s a Rank Math Business subscription under the email address you provided.
To avoid any confusion in the future, would you like to merge these two accounts?
If yes, please send an email to our billing and accounts department at s******@r*********** using the second email address and cc the first email and tell us the preferred email address, and we will do the needful.
We really look forward to hearing back from you. Thank you.
