Changes to focus keywords and snippets aren't saved - Support

Resolved Christa Beumer
5 years, 1 month ago

Rank Math free

Hi,

I installed rank math on my website and all changes that are made on the focus keywords and snippets on pages aren’t saved. I make the changes and see an increased SEO score but after saving and revisiting the page all changes are gone.
We are using Kinsta hosting (nginx) and Elementor page builder. Could you please help us out?

Viewing 6 replies - 1 through 6 (of 6 total)

Danial
5 years, 1 month ago

Rank Math business

Thank you for contacting Rank Math and sorry for the inconvenience that might have been caused to that.

Please do go through the systems requirements to see if there are any issues.
https://rankmath.com/kb/requirements/

Also, it could be a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

I hope this helps resolve your issue.

Christa Beumer
5 years, 1 month ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Christa Beumer
5 years, 1 month ago

Rank Math free

Hi Danial,

I’ve checked for conflicting plugins but I found none, I’ve deactived them one by one but that didn’t seem to work. I haven’t tested it with the elementor plugins but my website looks horrible when I disable them.

Thanks
Pratik
5 years, 1 month ago
Hello,

I ran a conflict check on your site and it looks like the JWT Auth plugin is blocking all the Rest calls on your site.
```
code: "jwt_auth_no_auth_header"
data: []
message: "Authorization header not found."
statusCode: 403
success: false
```
This is the error I get when I try to update the post on your site. Please get in touch with the JWT team, they could help you with this issue.

Here are a few related links where users managed to fix this issue by changing some code in the htaccess & jWT plugin file:
https://stackoverflow.com/questions/44322866/jwt-auth-no-auth-header-error-on-validating-wordpress-rest-api-jwt-token
https://wordpress.org/support/topic/getting-403-authorization-header-not-found-when-request-a-token/

I hope that helps.
Christa Beumer
5 years, 1 month ago

Rank Math free

Hi,

That helped a lot, it is possible to save them now, I will discuss the other problems with the JWT plugin developer.

Reinelle
5 years, 1 month ago

Hello,

We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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