Changes not updating backend

#284070
  • Resolved Joe Lapiana

    4 years, 1 month ago

    Rank Math free

    We are using Divi rank mathe has been working fine but now when we try to make changes on back end of WordPress/divi the canges do not stick. We have already cleared our cash and browing history and turnd off and on our security plug in.

    The changes we are taking about are bieing made in rank mathe section then we click update for wordprss page and scrool down to see no change was saved.

Viewing 1 replies (of 1 total)
  • Anas

    4 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as there are chances that it will prevent saving the data.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Changes not updating backend’ is closed to new replies.