changes not saving

#262289
  • Resolved Isadora Mm
    Rank Math free

    We migrated to our staging server and now Rank Math changes such as adding new Focus Keywords don’t save. We were getting a message about PHP GD being missing but we fixed that and are still having issues. Could you advise? I’ve added the WP login below

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  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked your site and replicated this issue upon saving the keyword:

    api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2 POST https://sa***ox.s***eb.com/wp-json/rankmath/v1/updateMeta?_locale=user 401
    

    That error is usually caused when something is blocking access to the WordPress API REST.

    I’ve tried checking for a plugin conflict, but it seems that it is not working properly on your site. I would recommend disabling the plugins one by one to check what could be causing it.

    If the issue still persists, please contact your web host and check if something is blocking the WordPress API REST. Please also ask them to check the Firewall Settings and whitelist the updateMeta rule.

    Here’s a link for more information:
    https://rankmath.com/kb/meta-data-not-saving/

    Also, I’ve noticed that you’re using an outdated version of PHP. Please update the PHP of your site to the recommended version. Here’s a link for more information:
    https://rankmath.com/kb/requirements/#php-version

    I hope that helps.

    Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

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The ticket ‘changes not saving’ is closed to new replies.