changes made with content AI are not saving

#986050
  • Resolved Chris Wagner Uspt

    7 months, 1 week ago

    Rank Math free

    I have made a few changes with content ai. After publishing the page, the changes are not there, the page has reverted to the PRE “Fix with AI” state. BUT my available AI credit has gone down. Please fix and restore my available credits to the amount I purchased.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    7 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with Content AI not saving your changes. It sounds frustrating, and we appreciate you bringing this to our attention.

    To address the problem, please ensure that you are logged into the correct account that has the Content AI credits. You can check your remaining credits by visiting your Rank Math account here.

    If your credits are correct but the changes are not reflecting on your website, we recommend disconnecting and reconnecting your Rank Math account. Here’s how:

    1. Go to your WordPress admin area.
    2. Navigate to Rank Math > Dashboard > Help.
    3. Disconnect your Rank Math account.
    4. Reconnect it again.

    After reconnecting, refresh your Content AI credits again to ensure they are updated. Here’s a screenshot for reference:
    Refresh Credits

    If the issue persists, please reply to this ticket with your site URL so that a human agent can assist you further and help restore your credits if necessary.

    Thank you for your patience, and we look forward to resolving this for you!

    Rakibuzzaman Siam

    7 months, 1 week ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We’ve checked your site and found that Rank Math REST Routes that we use to update the data are being blocked by your Sucuri firewall and most likely this is why you’re facing this issue. Please check the screenshot in the sensitive data section for reference.

    In order to resolve this issue, please try whitelisting the following Rank Math REST Routes that are being blocked on your firewall.

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateRedirection

    You may try following the link below to learn how you can whitelist Rank Math REST Routes in Sucuri Website Firewall: https://docs.sucuri.net/website-firewall/whitelist-and-blacklist/whitelisting-a-file-folder/#how-to-whitelist-a-file-folder

    If that doesn’t help, you can get in touch with Sucuri support to see if they can help you to resolve this issue.

    Let us know how it goes. Looking forward to helping you.

    RankBot

    6 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘changes made with content AI are not saving’ is closed to new replies.