Changes are not saved

#897169
  • Resolved StuderDigital
    Rank Math free

    Hi

    I am trying to edit a page description. Unfortunately, my changes are not saved. As soon as I click on Refresh, the previous state is restored.

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  • Hello,

    We apologize for the issue you are facing with saving your page description. This can happen due to a few common reasons:

    1. Plugin Conflicts

    There may be conflicts with other plugins that prevent saving the SEO Title, Description, and Focus Keyword. You can troubleshoot this by following our guide on plugin conflicts.

    2. JavaScript-Related Errors

    JavaScript errors can also cause issues when trying to save changes. You can check for these errors by using the JavaScript Console in your browser. Here’s how to do it in Chrome:

    • Open Developer Tools by navigating to More Tools → Developer Tools or using the shortcut Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
    • Click on the Console tab to see if there are any errors.

    Open Developer Tools
    Open console tab
    Google Chrome JavaScript console errors

    3. Firewall Blocked Access to the File

    If you are using a firewall, it might be blocking access to necessary files. Check if Rank Math is being blocked and whitelist it if necessary. You can refer to our guide on how to do this with various firewall plugins.

    If you continue to experience issues after checking these points, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this concern to our attention!

    Hello,

    It seems like you’ve marked this ticket as resolved.

    Can you please confirm if you still need our assistance with this issue or anything else?

    Looking forward to hearing back from you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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