Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
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We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Any update regarding this?
Hello,
In author, Rank Math shows the display name of the author. Can you please confirm the display name of VRPornDave is not VRPaul? I cannot access the User’s profile page on your site.
Here is a screencast from my setup: https://i.rankmath.com/WmemSk
If it still doesn’t work after changing the display name, then it could be due to some plugin or theme conflict.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Okay. It works the way you showed in screencast but please don’t tell me I have to do this for every page…
Can’t you do this automatically? It should generate a new schema automatically when the author is changed.
Pls, let me know!
Hello,
The author information is pulled in real-time and updating the author name should reflect across all pages. In your example page, the author name is showing up correctly.
We tried to login but seems like the login link no longer works.
Please check and let us know.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
