Hello,
We apologize for the issue you are facing with your subscription email. To change the email connected to your PRO account, you will need to contact our support team to merge both accounts or change the email associated with your PRO plan.
Please reply to this ticket and include the email address you want to connect to your PRO account. If you have any screenshots of the invoice from your purchase, that would be helpful as well.
Thank you for raising this concern, and we appreciate your understanding!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting support.
You can change the email address on the account by going to this page: https://rankmath.com/my-account/edit-account/
Don’t hesitate to get in touch if you have any other questions.
Thank you, Ike. I tried doing that but it didn’t work because the other email already has an account.
should I cancel subscription and do it again on my other account?
Hello,
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
No I d not wish to merge these 2 accounts. Can you please just cancel this subscription and refund me? I will re subscribe on the correct account. thank you!
Sarah
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
When you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/
You can read FAQ’s and purchase AI credits here: https://rankmath.com/content-ai/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
