change or merge my PRO account email to my free account email.

#968351
  • bellemaisonjardin

    1 week, 4 days ago

    Rank Math pro
    Content AI Starter Trial

    Hi, I signed up for Rank Math SEO PRO using a different email than the one used for the free version, I contacted your support and was told by RankBot that this could cause some complications. Specifically, I may not be able to access the PRO features unless I merge the two accounts or change the email on my PRO account to match my free account.

    It was suggested to me that to resolve this issue, I would need to contact your support team to either merge the accounts or change the email associated with my PRO account.

    I was asked to include the email addresses associated with the two accounts and any details relevant to my subscription

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 week, 4 days ago

    Hello,

    We apologize for the issue you are facing with your Rank Math accounts. Thank you for raising this concern. To proceed with merging your PRO account email with your free account email or changing the email on your PRO account, please reply to this ticket and include the following details:

    1. The email address associated with your PRO account.
    2. The email address associated with your free account.
    3. Any relevant details regarding your subscription, such as a screenshot of the invoice if available.

    Once we have this information, our support team will assist you in resolving the issue promptly.

    Thank you for your understanding, and we look forward to helping you!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    bellemaisonjardin

    1 week, 4 days ago

    Rank Math pro
    Content AI Starter Trial

    I want to contact human support, please

    Princess

    1 week, 3 days ago

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested with the main email address b****************@g********
    Auto-login link: https://rankmath.com/my-account/?uid=2185524&altoken=e236f309014fc7f647592b3fb7c766bd

    Please check on your end if everything is working as expected.

    Now you will need to reconnect your other websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    Then, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

Viewing 3 replies - 1 through 3 (of 3 total)

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