Hello,
I apologize for the issue you are facing with changing your nickname and contact email. This can sometimes happen due to plugin conflicts or JavaScript-related errors. Here are a few steps you can take to troubleshoot the issue:
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Check for Plugin Conflicts: There may be other plugins that are conflicting with Rank Math. You can follow our guide on checking for plugin conflicts to identify any issues.
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JavaScript Errors: Sometimes, JavaScript errors can prevent changes from being saved. You can diagnose these errors by checking the JavaScript Console in your browser. For Chrome, you can open it by navigating to More Tools → Developer Tools and then clicking on the Console tab. Here’s how it looks:
If you find any errors, they may provide insight into what is causing the issue.
If you’ve tried these steps and are still unable to save your changes, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!
Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Yes, we can change your username. To check if your preferred name is available, open your profile URL and try to change the name: https://support.rankmath.com/users/username1/
If changing username1 to [preferred nickname] shows a profile instead of a Page Not Found error, then it means the username is taken.
Please note that usernames can’t have spaces and special characters.
Kindly send us your preferred username or nickname and we will do the needful.
Don’t hesitate to get in touch if you have any other questions.
Looking forward to helping you. Thank you.
I need the username, public display name and contact info email to all be changed to H****@P***********. Thanks
Hello,
We have updated your account’s email address and display name as requested.
If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.
Looking forward to helping you.
you have not changed a thing!!!!!!!!!!!!!! Its still shows the old name (i****@S*******************) on everything. I want this to all be changed to H****@P*********** I would like the display name, username, nickname, public display name and contact info email changed to H****@p***********
Hello,
We can confirm from our end that the account information has been updated. We can even see it in this ticket:
Can you please clear your browser cache and check again? If the issue persists, please share a screenshot of the area where you see the old information. You can share the screenshot using this tool: https://imgur.com/upload
Looking forward to hearing back from you.
Hello,
It seems like you’re trying to change your WordPress user profile details (nickname, display name, email), but Rank Math doesn’t control those settings.
These details are managed by WordPress itself, not Rank Math. You can update your Nickname and Display name publicly as by going to Dashboard → Users → Your Profile, making your change, then clicking Update Profile. If those fields won’t save, another plugin (or your theme) could be blocking the update. Try temporarily disabling other plugins or switching to a default theme and try again.
Please note, Rank Math does not manage WordPress user profile fields; that’s handled by WordPress core.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
