Change my user and account name

#986426
  • Resolved NaturEnriched
    Rank Math free

    Hi there, I bought the pro version of the Rank math couple of minutes ago by using my personal account. I kindly ask you to transfer my product under the business account.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    We apologize for the issue you are facing. To transfer your Rank Math PRO product from your personal account to your business account, please reply to this ticket with the email addresses associated with both accounts. This will help our support team to assist you in merging or changing the email connected to your PRO account.

    Thank you for raising this concern, and we look forward to resolving it for you!

    Hi There,

    My personal email is a****************@g********

    The business account is on N************@g********

    Thanks

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Your Rank Math PRO is connected to the first email you provided.

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    Hi Princess,
    I prefer to contact with N************@g********. Can you please merge these two accounts.

    Thanks,
    Maryam

    Hello,

    To protect your account, can you please send an email to our billing and accounts department at s******@r*********** using the email address used for your PRO account and cc the preferred email, and we will do the needful.

    We really look forward to hearing back from you. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Change my user and account name’ is closed to new replies.