change Global Identifier label

#660268
Viewing 4 replies - 1 through 4 (of 4 total)
  • Jeremy

    8 months, 1 week ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Can you please follow this guide and see if you are able to save the settings? https://rankmath.com/kb/settings-not-saved/

    Try focusing on step #3 if the save button is missing.

    If that doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Allan

    8 months ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Allan

    8 months ago

    Rank Math pro
    Content AI Starter

    Following up on this open ticket. I’ve not received update from you in over 48 hours. Thank you.

    Jaideep Asrani

    8 months ago

    Hello,

    The GTIN option is a PRO feature, and your PRO plan expired two months ago. We can’t provide support for PRO features unless you have an active PRO subscription. You must be using an older version of the PRO plugin on your site, and that might be causing the issue.

    Please upgrade to the latest version and see if that resolves the issue. You will have to purchase a PRO plan to update the PRO plugin. If the issue persists, let us know and we will check this further.

    Looking forward to helping you.

    RankBot

    7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘change Global Identifier label’ is closed to new replies.