So I see what happened. Somehow I opened two accounts.
j****@t*****************
j****@c**************
Please transfer the pro license that I purchased today to j****@c**************
Then please close this (j****@t*****************) account.
Thanks,
James
Can someone please resolve this so I can start using the software that I paid for? If you cannot move/transfer the license, please cancel/refund the order placed under j****@t***************** and I will reorder under j****@c**************.
Thanks,
James
Hello,
We are so sorry for the delay.
We have forwarded your request to the concerned team and you should get a reply ASAP.
In the meantime, please feel free to use the PRO account to access the product and activate your website. Once we merge the accounts, the activated websites will automatically move to the new account.
Thank you.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We have merged your accounts, as requested. Please check on your side.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
