Change account information

#875919
  • Resolved Ida Øien

    1 year, 6 months ago

    Rank Math business

    Hi,

    I have switched positions in our organization and I need my coworker to have access to this account. She previously has an account in RankMath so I’m unable to just change to her contact info in account settings.

    Please change these details for us (sensitive data):

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    We apologize for the issue you are facing. To change the account information and transfer access to your coworker, you will need to contact our support team. Please open a ticket and provide the necessary details, including the email address of your coworker and any sensitive data required for the process.

    You can submit a ticket by navigating to the Rank Math Support Forum and filling out the form as shown below:

    submit a ticket

    In the Sensitive Data section, make sure to include the email address(es) you want to connect to the account. Once you submit your ticket, our support team will assist you in changing the account details as requested.

    Thank you for raising this concern, and we look forward to helping you with this matter!

    Ida Øien

    1 year, 6 months ago

    Rank Math business

    That’s what I did to send this message in the first place. I really hope a human reads this…

    Princess

    1 year, 6 months ago

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested with the main email address under your preferred one.

    [Check the sensitive data section]

    Please check on your end if everything is working as expected.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Change account information’ is closed to new replies.