Change Account Associated With Plugin

#872982
  • Resolved Lando 365

    1 year, 7 months ago

    Rank Math free
    Content AI Creator

    Hi, I just purchased the Content creator package but still cannot access the premium content in the plugin. How do I do this? Do I need to change the login to the email I used for the purchase? If so how do I do this?

    Thanks

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with accessing the premium content in the plugin after purchasing the Content Creator package.

    To resolve this, you need to ensure that you are logged into the Rank Math account that you used to purchase the Content AI credits. Here’s how you can check and update your account:

    1. Log into your Rank Math account: Go to Rank Math My Account and log in with the email address associated with your purchase.

    2. Check Your Credits: Once logged in, navigate to Rank Math > Account > Website or visit this URL: My Account – Websites to see if your credits are displayed correctly.
      Check Credits

    3. Reconnect Your Account: If the credits are correct but not showing in your plugin, go to your WordPress admin area, then navigate to Rank Math > Dashboard > Help, and disconnect and reconnect your Rank Math account.
      Disconnect
      Reconnect

    4. Refresh Credits: After reconnecting, head over to your Content AI section and refresh the credits count to ensure it updates correctly.
      Refresh Credits

    If you still encounter issues after following these steps, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for raising this concern!

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Change Account Associated With Plugin’ is closed to new replies.