Hello,
We apologize for the issue you are facing with changing your email address. It seems like there might be a technical problem that needs to be addressed. We recommend that you reply to your ticket with more details about the errors you are encountering. A human agent from the Rank Math Support team will be able to assist you further and help resolve this issue.
Thank you for bringing this to our attention, and we hope to get this sorted out for you soon!
Hello,
Thank you so much for getting in touch.
That is because the email address you wish to update to is currently registered in our system.
However, we can merge your accounts and keep the preferred email. If you prefer that, let us know here and we’ll do the needful.
Looking forward to helping you.
Hello,
Yes, I’d like to merge the accounts and keep the preferred email. I’d like to remove the old gmail from the rank math account.
Thank you so much for your help.
Have a great week!
Hello,
We have gone ahead and merged your accounts and kept the preferred email address. Please check from your end if everything is in order.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
