Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
I’m not quite sure whether I fully understand your concern. Could you please confirm if your category pages are getting error 404 when you enable Cloudflare on your site?
If so, could you please share the affected category URL so we can check?
Looking forward to helping you.
Thank you.
Hello,
We might need to take a closer look at the settings. Please enable Cloudflare on your site and edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Done. Please enable the rank math seo plugin. to see errors
Hello,
I’ve checked your site, and the product categories are opening fine upon enabling the Rank Math plugins. Please refer to the screencast attached in the sensitive data section.
Also, it seems that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Regarding the issue, if Cloudflare is disabled on your site, please enable it again so we can check if Rank Math is causing the issue.
You can also get in touch with their support team to investigate since the links are opening fine upon checking.
I have left the Rank Math plugins deactivated at the moment after testing since they’re disabled originally.
Let us know how this goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
