CC Declined

#932385
  • Resolved David Bell
    Rank Math pro

    Hello.

    I’m a huge jerk. I was out of office for some months due to a health issue – looks like in that time my CC quit working and my auto renew didn’t go through.

    I know I’m an inconvenience but is there anyway to get my subscription going again? I updated my CC on file.

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  • Hello,

    Thank you for contacting us and bringing your concern to our attention.

    FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.

    However, as your subscription has already expired, you’ll have to purchase a new subscription from here: https://rankmath.com/pricing/

    Don’t worry, you’ll not lose your previous settings as they are saved on your database.

    Hope that helps and please don’t hesitate to let us know if you have any other questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘CC Declined’ is closed to new replies.