CC Declined

#932385
  • David Bell

    1 week, 1 day ago

    Rank Math free

    Hello.

    I’m a huge jerk. I was out of office for some months due to a health issue – looks like in that time my CC quit working and my auto renew didn’t go through.

    I know I’m an inconvenience but is there anyway to get my subscription going again? I updated my CC on file.

Viewing 1 replies (of 1 total)
  • Rakibuzzaman Siam

    1 week ago

    Hello,

    Thank you for contacting us and bringing your concern to our attention.

    FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.

    However, as your subscription has already expired, you’ll have to purchase a new subscription from here: https://rankmath.com/pricing/

    Don’t worry, you’ll not lose your previous settings as they are saved on your database.

    Hope that helps and please don’t hesitate to let us know if you have any other questions.

Viewing 1 replies (of 1 total)

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