Caussing error after update the Instant Indexing plugin

#404474
  • Resolved RajeshReddy

    3 years, 6 months ago

    Rank Math free

    HI

    I am facing a critical issue when I submit the blog post it is not going to live because of the Instant indexing plugin. After we check the error log found this issue because of this plugin.
    Since last 1 month i did not have any new plugin installed in WordPress. This problem has been occured after new update came for Instant indexing plugin. And there is no conflit with the other plugin we have checked that too as well.

    Can you guys help me out to fix this. I do not want to loose this plugin and at the same time I dont want to loose the other plugins as well which is already installed on wordpress.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Anas

    3 years, 6 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Can you please share the error log with us?

    Having an error log will help us determine what caused the critical error on your website.

    We really look forward to helping you.

    RajeshReddy

    3 years, 6 months ago

    Rank Math free

    This Error log detected by hosting provider. they did not share any error log SS but asked me to uninstall the instant index plugin to clear the issue.

    I knew error message on WP dashboard is that Publishing failed when I publish the content.

    Kindly do the needful.

    Anas

    3 years, 6 months ago

    Rank Math business

    Hello,

    We would need to check the error log to determine what is causing the issue on your website.

    You can ask for the error log from your web host and share it with us.

    We look forward to helping you.

    RajeshReddy

    3 years, 6 months ago

    Rank Math free

    Dear RankMath Staff

    Sorry for the late reply.

    Please find the below error log which you were asking for in the previous chat. Kindly do the needful.

    [Sun Jun 12 11:23:37.616672 2022] [cgi:error] [pid 115441:tid 3939814266624] [client 106.208.62.188:61463] AH01215: #4 /home/dh_unkys7/comparisonmath.com/wp-content/plugins/fast-indexing-api/vendor/guzzlehttp/psr7/src/MessageTrait.php(148): GuzzleHttp\\Psr7\\Response->normalizeHeaderValue in /home/dh_unkys7/comparisonmath.com/wp-content/plugins/fast-indexing-api/vendor/guzzlehttp/psr7/src/MessageTrait.php on line 267: /dh/cgi-system/php74.cgi, referer: https://www.comparisonmath.com/wp-admin/post-new.php
    [Sun Jun 12 11:24:04.568547 2022] [cgi:error] [pid 115441:tid 3939914979072] [client 106.208.62.188:61463] AH01215: Referer” is not valid header value in /home/dh_unkys7/comparisonmath.com/wp-content/plugins/fast-indexing-api/vendor/guzzlehttp/psr7/src/MessageTrait.php:267: /dh/cgi-system/php74.cgi, referer: https://www.comparisonmath.com/wp-admin/edit.php?post_type=post
    [Sun Jun 12 11:24:04.569422 2022] [cgi:error] [pid 115441:tid 3939914979072] [client 106.208.62.188:61463] AH01215: #0 /home/dh_unkys7/comparisonmath.com/wp-content/plugins/fast-indexing-api/vendor/guzzlehttp/psr7/src/MessageTrait.php(203): GuzzleHttp\\Psr7\\Response->assertValue(‘Origin\\nX-Origin…’): /dh/cgi-system/php74.cgi, referer: https://www.comparisonmath.com/wp-admin/edit.php?post_type=post
    [Sun Jun 12 11:24:04.570634 2022] [cgi:error] [pid 115441:tid 3939914979072] [client 106.208.62.188:61463] AH01215: #2 /home/dh_unkys7/comparisonmath.com/wp-content/plugins/fast-indexing-api/vendor/guzzlehttp/psr7/src/MessageTrait.php(206): array_map(Object(Closure), Array): /dh/cgi-system/php74.cgi, referer: https://www.comparisonmath.com/wp-admin/edit.php?post_type=post
    [Sun Jun 12 11:24:04.571402 2022] [cgi:error] [pid 115441:tid 3939914979072] [client 106.208.62.188:61463] AH01215: #3 /home/dh_unkys7/comparisonmath.com/wp-content/plugins/fast-indexing-api/vendor/guzzlehttp/psr7/src/MessageTrait.php(168): GuzzleHttp\\Psr7\\Response->trimAndValidateHeaderValues(Array): /dh/cgi-system/php74.cgi, referer: https://www.comparisonmath.com/wp-admin/edit.php?post_type=post
    [Sun Jun 12 11:24:04.572662 2022] [cgi:error] [pid 115441:tid 3939914979072] [client 106.208.62.188:61463] AH01215: #4 /home/dh_unkys7/comparisonmath.com/wp-content/plugins/fast-indexing-api/vendor/guzzlehttp/psr7/src/MessageTrait.php(148): GuzzleHttp\\Psr7\\Response->normalizeHeaderValue in /home/dh_unkys7/comparisonmath.com/wp-content/plugins/fast-indexing-api/vendor/guzzlehttp/psr7/src/MessageTrait.php on line 267: /dh/cgi-system/php74.cgi, referer: https://www.comparisonmath.com/wp-admin/edit.php?post_type=post

    Jaideep Asrani

    3 years, 6 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RajeshReddy

    3 years, 6 months ago

    Rank Math free

    Hi

    I spoke with the WP hosting provider. They are not familiar with the https://wordpress.org/plugins/temporary-login-without-password/ plugin.

    So, they suggested that to create a new user on the dashboard for your access. does it work for you to work on this?

    Regards,
    Rajesh.

    Jeremy

    3 years, 6 months ago

    Hello,

    Yes, you can create a temporary user for us. If you need an email address, you can make use of our support email address which is s******@r***********.

    Looking forward to helping you on this one.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Caussing error after update the Instant Indexing plugin’ is closed to new replies.