Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please check if there are any JavaScript errors in your browser console when editing your posts/pages and freezes.
Once done, share the screenshot or screen recording link with the console open, so we can check for the errors.
You can upload screenshots using this tool and add the link here.
Meanwhile, ensure that you’re using the latest version of Rank Math and Elementor plugins on your site.
Looking forward to helping you.
Thank you. However, when I tried to go to the link for uploading, it gave me an error message.
Hello,
You can use any other image sharing tool like https://imgbb.com/ or Google Drive to upload the screenshot and share the link here so that we can check the issue further for you.
Looking forward to helping you.
Thank you.
Hello,
We’ve checked your site, and it seems that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Meanwhile, ensure that the Rank Math PRO plugin you’re using is updated to the latest version v3.0.88:
https://rankmath.com/changelog/pro/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
