Category, Tag & Featured image fields have gone missing

#523186
  • Resolved Shrawan

    1 year, 9 months ago

    Rank Math free

    Hi,

    Since updating to the latest version of RankMath, I’ve noticed that Category, Tag & Featured image fields have gone missing in my WordPress back-end.

    I’m able to make these fields reappear if Rankmath is disabled.

    I’ve cleared cache, tried other settings, simply doesn’t work.

    Could you please help troubleshoot?

Viewing 1 replies (of 1 total)
  • Reinelle

    1 year, 9 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please confirm if the option you’re referring to on your WordPress dashboard is for editing them?

    Categories

    For initial troubleshooting, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how this goes.

    Thank you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Category, Tag & Featured image fields have gone missing’ is closed to new replies.