Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
When the ticket is marked as resolved, contents in the Sensitive data section will be deleted. Can you please provide the affected URL and login details, so that we can assist you accordingly?
We are looking forward to helping you.
Thank you
The other issue is the sitemaps are blank. please check on that.
Hello,
I tried logging in to your website but the login credentials seem to be incorrect.
Please check and provide the correct login details so we can check further.
Also, as the sitemap is blank, it is possible that Google is still seeing the old submitted sitemap.
Please exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server.
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Once done, clear the website cache and add the sitemap_index.xml in the Search Console and wait for Google to crawl the sitemap.
That should fix the issue. Please let us know if that does not. We are here to assist.
The login should work. I was able to login, but I reset the password. Please try again.
And I got this from Flywheel. This came as no surprise because I had asked them not to cache it some time ago.
The page is still blank.
__________________________
I’ve just had a quick look at …/sitemap_index.xml and it seems like the page is already not being cached, so you should be all set! For reference, here’s how that looks when I run a cURL on the domain:
curl -il https://…/sitemap_index.xml
…
cache-control: no-cache, no-store, must-revalidate, max-age=0
x-cacheable: NO:Not Cacheable
x-fw-serve: TRUE
x-cache: MISS
Hello,
Unfortunately, we’re still unable to login, the login credentials are shown to be incorrect. Please have a look at the screenshot in the sensitive data section of this ticket.
Please double-check the logins so that we can investigate the issue further.
If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I’ve checked your site, and it seems that you’re using an outdated version of Rank Math. Please update it in your plugins section since we don’t have FTP access to your site.
Let us know if the sitemap issue still persists after updating the plugin.
I hope that helps.
Thank you, and looking forward to your update.
That fixed both issues! Thank you!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
