Category optimization problem

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

Have you tried a hard refresh to clear cache JS and CSS file with the page in question opened?
Windows: Ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include the picture you refer to or record a screencast using Loom in the designated Sensitive Data section.

I hope that helps. Thank you, and looking forward to your update

Hello,

Sorry for the delay.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

I hope that helps. Thank you, and looking forward to your update.