Hello,
Thank you for contacting Rank Math today.
It looks like you have already been able to resolve this since all the links are working.
Let me know if we can help further.
Looking forward to helping you. Thank you.
Hello please can you recheck now have the same problem.
I have no change anything, all category redirect to shop page jumunona.com/shop
Please check shop page jumunona.com/shop
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
It looks like you had added a redirect in WordPress Dashboard > Rank Math > General Settings > Redirections. I have disabled that and now the links are working fine.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello. Yes i know thanks you, but what i have understend that is if have any links what have no in site i need that page redirect to shop page.
Like: jumunona.com/fhnk redirect to jumunona.com/shop i need this function and when i see video instruction there say like this. That redirect work only that url what your site did’t have.
Look now that category what work 10 min ago now not working again.
https://jumunona.com/muzhchinam/
https://jumunona.com/muzhskieaksessuary/
https://jumunona.com/golovnye-ubory-muzhskaya/
you can check category in jumunona.com/shop page
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It looks like this could be related to your caching plugin since deactivating and acting Rank Math and then clearing the cache seems to fix the non-working links.
Could you please keep the plugin activated for a few days and then check if the issue will happen again?
Looking forward to helping you. Thank you.
ok i will.
If have again have this problem i will text you.
Hello,
That sounds good.
Let us know how it goes. We look forward to helping you.
Hello please can you see my problem have have the same problem.
All category go ro 404 page
Hi there,
Thank you for the reply.
This issue is very odd, I cannot replicate this on my testing environment.
To help us investigate this, could you please clone your site to a temporary staging environment and share some WP + FTP access so that we can dig deeper without affecting your site traffic?
We are looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We are sorry but even with all plugins disabled – it is not working. Moreover, there is some weird cache mechanism on your website that won’t clear even if we change the theme. Could you please disable the server level cache?
In the meantime, I am asking our dev. team to take a look as well.
Thank you.
