Category Descriptions Bug

#179801
  • Resolved Paulina
    Rank Math free

    Hello,

    I want to edit my categories and place a link under an anchor text. However, I always get an error when trying to add a link to an anchor text. The screen moves all down and I cannot add the link.

    Here you can see an example of a page: https://visitsouthernspain.com/category/cadiz/

    I want to add the link to “Get the itinerary now”.

    I reached out to the Theme (trellis) support team and they said that it was an issue with Rankmath. These the steps to replicate the issue should be enough to get started on troubleshooting:

    1. Have site with Trellis activated and Rank Math activated.

    2. Go to edit a category description using the visual editor. Attempt to insert a hyperlink:
    https://ibb.co/jZtVsgB – screenshot

    3. Observe that the page is scrolled to the Rank Math box and won’t let you scroll back up to the editor.

    4. Deactivate Rank Math. Attempt step 2 again and observe that it works as expected.

    What to do? How can I edit my categories normally again?

    Thakn you

Viewing 5 replies - 16 through 20 (of 20 total)
  • Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi dear, I added the FTP logins in the sensitive data section.
    Please let me know if you need anything else.

    Hello,

    Thank you for the update.

    Please also add the server/hostname for your FTP as your domain name is not working when we have tried accessing it.

    Looking forward to helping you.

    Thank you.

    Hi dear,

    many thanks for your kind reply.

    My site is hosted with BigScoots. Is that the information you need?

    I am very sorry but I don’t fully understand.

    With best regards,

    Brian
    Rank Math free

    Hello,

    Thank you for getting back to us.

    The Hostname is a domain or IP that resolves to the server that you want to connect via FTP. If you are using Bigscoots, here is a method that you can obtain your credentials and send them to us: https://help.bigscoots.com/en/articles/3705555-how-to-use-ftp

    We are looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 16 through 20 (of 20 total)

The ticket ‘Category Descriptions Bug’ is closed to new replies.