Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I am sorry for the late reply, but I never got a notification that you had replied to my ticket.
Thank you
Hello? Do you have any news about this?
Hello,
Thank you for keeping in touch with us and we deeply apologize for the unexpected delays.
I have replicated the issue and I have passed this down to our dev team to take a closer look. You should hear a feedback or solution from us shortly.
Thank you.
Hi dear,
thank you for letting em know.
I’ll be waiting for your repl.
Best,
Hello, I just wanted to let you know that this bug is also happening with my second site, my main site, paulinaontheroad.com
Hello,
Thanks for getting back to us and sorry for the delayed response.
There’s a conflict between our plugin and the theme you are using regarding the addition of the category field editor. To fix this issue I disabled the addition of this editor from Rank Math and you can now edit your categories successfully.
In order to achieve this I changed line 62 of the following file wp-content/plugins/seo-by-rank-math/includes/admin/metabox/class-taxonomy-screen.php like so:
//$this->description_field_editor();
This comments out this call to the custom editor and allows your theme to correctly output their implementation.
Please note that as soon as you update the plugin this change will be reverted and you’ll need to apply it again on your websites.
I will also report these changes to the dev team and they will investigate if there’s anything we can do from our end to fix the issue on subsequent updates of the plugin.
For now, this should help you edit your categories without any issues.
If you have any other questions don’t hesitate to get in touch.
Hi dear,
thank you so much for letting me know.
Trellis is a theme launched by Mediavine, one of the most prestigious ad networks. Many top-quality publishers use it. Hence it might be something you want to look into.
It worked now.
This also happens on my site paulinaontheroad.com
How can we resolve this?
Hello,
Thanks for getting back to us.
To fix the issue on your other website you only need to follow the steps I illustrated in my previous reply to edit the file and comment out the call to our custom description field editor.
Hope this helps solve your issue.
Don’t hesitate to get in touch if you have any other questions.
Hello dear,
thank you so much for your kind and quick reply.
I am very sorry, but I am really not tech advanced. 🙁
Would it be very much to ask if you could help me with this? I don’t even know where that file is.
Thanks a million in advance.
Best,
Hello,
Sure, we can make the change on the affected website for you. Just make sure to include the login URL and the WP credentials of that website in the sensitive data section and we’ll correct that for you.
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thanks a million!
I amended the sensitive data section
Hello,
Thanks for getting back to us.
When I tried to change the file on this website I was not allowed. It seems that the website has some restrictions preventing us from changing plugin files.
Could you please provide FTP access so we can make the change that way?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
