Category description not taken

#620868
  • Resolved Wunderlander EU

    1 year, 5 months ago

    Rank Math free

    Hello,
    I am using Rank Math on many pages, it works fine. On a new page, there is an issue now that descriptions of categories are not being saved. They can be typed into the Rank Math widget in the Category edit page, being shown correctly until I hit Save. They do not show then, but are still there if the Rank Math widget is opened in editing mode.
    Could you point me to the right location to look at? Category description and al settings are correctly set in the main meta settings.
    Many thanks.
    Kind regards
    Susanne

Viewing 7 replies - 1 through 7 (of 7 total)
  • Reinelle

    1 year, 5 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:

    /wp-json/rankmath/v1/updateMeta

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/

    Let us know how this goes.

    Thank you.

    Wunderlander EU

    1 year, 5 months ago

    Rank Math free

    Many thanks! Everything else works perfectly fine, and the meta data is being saved. It just does not show in the editing mode of the Category itself, I have to click into the Rank Math widget to see, if this category already has a description.
    Thanks.

    Reinelle

    1 year, 5 months ago

    Hello,

    Thank you for the clarification.

    It seems that you’re referring to the meta description not showing while editing the page like this

    editor

    If so, this is expected because without including content inside the WordPress editor the page is essentially without editor support and our meta description previewer only works if the page or CPT has editor support built-in.

    In the CPT UI plugin, you can enable this option to support the editor and fix the missing description

    CPT

    Hope that helps.

    Wunderlander EU

    1 year, 5 months ago

    Rank Math free

    Hi, many thanks again.
    But as I said before, it is about the CATEGORY description, even when there is something in the editor, it does not show after saving.
    Everything else works fine.
    I can give the plugin a try, but do not want to install another plugin for this little feature. Is there code, please, that I can just add?
    Many thanks
    Susanne

    Jaideep Asrani

    1 year, 5 months ago

    Hello,

    Please share some screenshots of the issue so we can understand it correctly and help you resolve it. You can use a tool like https://imgur.com/ to share the screenshots.

    Looking forward to helping you.

    Wunderlander EU

    1 year, 4 months ago

    Rank Math free

    This problem has been resolved, I got help somewhere else.

    Great

    1 year, 4 months ago

    Hello again,

    We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Category description not taken’ is closed to new replies.