Card img not showing

#880446
  • Resolved Greg

    1 year, 2 months ago

    Rank Math free

    Hi Support

    I’ve configured Rankmath in my WP site to show a name card and img when people post my site’s URL, ie in X . but it is not showing up.

    Can you please see attached screenshot, and help?
    https://imgur.com/a/u5DQmna

    Thank you very much

    Greg

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 2 months ago

    Hello,

    We apologize for the issue you are facing with the Open Graph/Social Preview Image not displaying when sharing your website’s URL. Thank you for raising this concern.

    Here are a few steps you can take to troubleshoot the issue:

    1. Check Open Graph Image Settings: Ensure that you have set a default Open Graph image in Rank Math. You can do this by navigating to WordPress Dashboard → Rank Math → Titles & Meta → Global → OpenGraph Thumbnail. Click on Add or Upload File to set your image and then click Save Changes.
      OpenGraph Thumbnail

    2. Set Individual Post/Page Images: Make sure that you have also set a custom Open Graph/Social Preview image for the specific post or page. You can do this by uploading a featured image or using the Rank Math Meta Box in the WordPress Block Editor sidebar.
      Add featured image
      Rank Math Open Graph Image

    3. Image Format and Dimensions: Verify that the image you are using meets the recommended dimensions of 1200px X 630px and is in a supported format (JPEG, PNG, GIF, WebP, or AVIF). If the image dimensions are too small or too large, social networks may not display it correctly.

    4. Check Social Meta Settings: Ensure that you have added Facebook/Twitter sharing images through the Rank Math Meta Box for the specific post/page.
      Social Meta using Rank Math

    If you’ve gone through these steps and the issue persists, please reply to this ticket with any additional details or screenshots, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience!

    Rakibuzzaman Siam

    1 year, 2 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We checked your homepage and we can confirm Rank Math is not able to generate the og:image meta tag.

    In this case, please make sure the opengraph image you’re using has the appropriate size and format according to the guidelines: https://rankmath.com/kb/open-graph-image-not-displaying/#num-4-2-image-dimensions-image-format

    Once done, please try to clear your website cache including any server-level cache, and check again.

    For more details, you can check this URL: https://rankmath.com/kb/open-graph-image-not-displaying/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Card img not showing’ is closed to new replies.