Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We released an update 1.0.43.1. Please head over to your WordPress plugins/update page and update the Rank Math plugin to the latest version.That should fix the issue.
You might need to hard refresh your browser by using any of these keyboard combinations:
Windows: Ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5
and clear your website and server-cache if you are still seeing any issues from Rank Math’s end.
Hope that helps. If there’s anything else we can help you with, please let us know. We are here to assist.
My plugin is up-to-date with that most recent version. I cleared the browsing data on my Chrome browser (using a Chromebook), and cleared the cache on WP. There is still no option to add a different Twitter image…
Hello,
In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
You forgot to add in the Sensitive Data section your website login URL so we can’t check it. Could you add it?
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
I enabled the troubleshooting mode with Rank math activated and I was able to edit the social images perfectly fine as you can see in the screen cast I have attached.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello, this is still an issue on my site, shall I open a new support thread with login details?
Also still an issue. I tried entering troubleshooting mode, but then it shows my editing screen as “blocks?” Don’t know how to navigate the site that way, so…
Hello,
@webmaster123 and @maplewoodroad , could you check if following these steps shown in my screencast your issue is solved? https://i.rankmath.com/CtByo9
If not, we will be here to continue helping you.
Looking forward to help you.
No, that is not working for me. But I’m using the old-style editor on WP, not the block editor.
Hello @mapplewoodroad ,
I was able to replicate your issue. It seems it only happens when using the classical editor, since I got it working in the Gutenberg editor.
I have submitted it to the devs and I hope we have a fix really soon so you can have that issue solved.
Looking forward to help you.
Hello,
We released a quick Beta update to fix the issue.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
If the issue is still not resolved, please let us know.
We are here to assist. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
