Hello,
We apologize for the issue you are facing with updating Rank Math. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates a problem with the update package itself. Here are a few steps you can take to resolve this issue:
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Check for Plugin Conflicts: Sometimes, other plugins can interfere with the update process. Try deactivating all other plugins temporarily and then attempt the update again.
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Manual Update: If the automatic update fails, you can manually update Rank Math. Here’s how:
- Log into your Rank Math account and download the latest version of the plugin.
- Go to your WordPress Dashboard → Plugins → Add New → Upload Plugin.
- Upload the downloaded ZIP file and click on "Install Now".
- After installation, activate the plugin.
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Check File Permissions: Ensure that your server has the correct file permissions set for the WordPress directories. Incorrect permissions can prevent updates from being applied.
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Contact Hosting Provider: If none of the above solutions work, it might be worth reaching out to your hosting provider to see if there are any server-side issues affecting the update process.
If you continue to experience difficulties, please reply to this ticket with any additional details or error messages, and a human agent from our support team will assist you further. Thank you for your patience!
Sources:
Why Rank Math Settings Are Not Getting Saved? » Rank Math
Hello,
We’re glad that this issue is already resolved.
If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.
Looking forward to helping you.
