Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems that you have opened this ticket using a Rank Math Free version account.
Please log in to your paid Rank Math account and follow the steps in this link to reconnect your website to your Rank Math account:
https://rankmath.com/kb/website-not-shown-in-account/
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Can it be that both accounts are on info@base……?
When I login on my account I’m comming automatically in the free version account. I can’t reach the paid account.
Hello,
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Is this reference ok?
RANKMATH211128-5879-97309
Hello,
It seems that your Business subscription is attached with the email address we added in the sensitive data section of this ticket.
Would you like us to merge the two accounts? If so, which is the preferred email address that you would like to keep using?
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
