Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
[MOVED TO SENSITIVE DATA SECTION]
Hello,
Thanks for confirming.
We found your PRO subscription activated under the mail: [Check Sensitive Data Section].
Please try following the guide below in order to fix this:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Thank you.
can you please remind me my acoount details to download again the pro version?
Hello,
Sorry for the unwanted delay, we went ahead and reset the login details for you. Kindly check the sensitive data section for the details.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
