Can’t update my domain

#900638
  • Resolved Kerilee Underwood

    1 year, 3 months ago

    Rank Math free

    Hi! My Rank Math Pro subscription is no longer connected. I recently changed my domain name so perhaps that’s why. I tried reconnecting but when I put in my email address it says “This address is already registered.”

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math Pro subscription. It seems that since you’ve changed your domain name, you need to reconnect your website to the correct Rank Math account associated with your subscription.

    To resolve the issue where it says "This address is already registered," please follow these steps:

    1. Disconnect Your Current Account: Go to your WordPress Dashboard, navigate to Rank Math SEO → Dashboard → Help, and choose Disconnect Account.
      Choose Disconnect account

    2. Reconnect Your Account: After disconnecting, click on the Connect Now button.
      Click Connect Now in Rank Math

    3. Select the Correct Account: Ensure you select the correct Rank Math account associated with your Pro license. If you have multiple subscriptions, choose the appropriate one from the License drop-down list and click OK, ACTIVATE NOW.
      Activate Rank Math license

    Once your website is successfully connected, you should see it listed in your Rank Math account area.

    If you continue to experience issues or if the problem persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern! We’re here to help you get everything sorted out.

    Sources:
    Website Not Shown In Rank Math Account Area » Rank Math
    How to Ensure Your Account Has an Active Subscription » Rank Math
    How to Get Rid of "No Connected Websites Found" Message » Rank Math

    Ike

    1 year, 3 months ago

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    It seems that you’re currently using the Rank Math PRO plugin, but the account you used to open this ticket is a free account.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    This error appears when your site is connected to a Free account. Once you connect it to the PRO account, you will be able to update the PRO plugin.

    Let us know how that goes. Please do get in touch if you need further assistance.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Can’t update my domain’ is closed to new replies.