Can’t update although i got the paied pro version

#394334
Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 9 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    You mentioned you are using the PRO subscription but it seems that you have created this ticket using your free account.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and confirm the purchase?

    As for your issue, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account with the Business subscription in it.

    See if this fixes the updating issue.

    Let us know how that goes. Looking forward to helping you.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Can’t update although i got the paied pro version’ is closed to new replies.