Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
403 errors are sometimes caused by incorrect file or folder permissions on your website’s root directory. You can get in touch with your web host to check any file permission issues reported.
If the issue still persists, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would also seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know if you found the culprit.
I hope that helps. Thank you, and looking forward to your update.
Hi,
I’ve done all the steps in the troubleshooting guide and it seems there is no conflict with any plugin or theme.
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for keeping in touch with us.
Upon checking your admin settings, I was able to replicate the issue on my end even.
Since there is no plugin/theme conflict from this issue, you may need to check this issue with your hosting provider as instructed by my colleague in the first reply. Check the ownership and permissions on the files which generate the 403s.
Let us know how it goes. We are looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
