Can't sign in / log in

#5697
  • Resolved Web Master

    5 years, 7 months ago

    Rank Math free

    I changed my email for login from w********@j*************************** to j***********************@g********.

    I could login using the old email, but now cannot, using the new email. I get the message:
    “Something went wrong, please contact us.”

    Please help!
    -Woody

Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    5 years, 7 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have raised this issue with our accounts team and we will be resetting your account access shortly and get back to you.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Web Master

    5 years, 7 months ago

    Rank Math free

    Status?

    Rank Math

    5 years, 7 months ago

    Hello,

    Before we reset the details for you, can you please email us at s******@r*********** so it could be done faster?

    Looking forward to helping you. Thank you.

    Web Master

    5 years, 7 months ago

    Rank Math free

    Done.

    Have you reset my account?

    I still cannot login.

    I still get the same message:
    “Something went wrong, please contact us.”

    -Woody, JCSA Webmaster

    Todd

    5 years, 7 months ago

    Rank Math free

    Hi Woody,

    That sounds like a cache issue.

    After you see that message, can you please try and go to this link to access your account:

    https://rankmath.com/my-account/

    It should work.

    Do let us know how it goes.

    Web Master

    5 years, 7 months ago

    Rank Math free

    Yes, that worked. Thanks. I was able to log in and change my password.

    Todd

    5 years, 7 months ago

    Rank Math free

    Hello,

    We are so glad to hear that.

    If you need our help with anything else, please don’t hesitate to open a new ticket.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Can't sign in / log in’ is closed to new replies.