Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today and apologies for the delay in response.
Unfortunately, I tried to log in with no luck, kindly regenerate the token and let me know so that I may test it out.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi There,
Thanks for the follow.
I’m still unable to log in to the site. I keep getting access denied on the page.
Kindly check and let me know once more so that I may be able to log in.
Hope to hear from you soon.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi There,
Thanks for the follow-up.
Unfortunately, I’m still not able to access the site.
http://www.clipular.com/posts/5378066766102528?k=GnG8PXzpBaJTh5KbIqecTzXQg4s
Kindly check it out and let me know so that I may be able to log in and try to help.
Hope to hear from you soon.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi There,
Thanks for your patience.
I just checked your local SEO and changed the email address and everything seems to have worked out just fine.
I’m I missing something or were you able to resolve the issue?
Hope to hear from you soon.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This is quite odd as it looks just fine on my end.
I did a screencast to show you how it works on my end.
https://www.loom.com/share/a8cfbf8d2402405da1b90d602de2158d
Kindly check it out and let me know what I’m missing
Looking forward to helping you. Thank you.
Alright, I checked in a firefox instead of chrome and it worked. So was some error on my side. Thanks for the help!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
