Hello,
Thanks for contacting us.
Your previous ticket was in the PRO support forums. As per your request, we’ve initiated the refund and since your account is not a PRO account anymore, the previous ticket can’t be accessed with your account.
I’ve attached a screenshot of my colleague’s reply, on your previous ticket, in the sensitive data section of this ticket.
Hope that helps.
Thank you.
Thanks Prabhat for the reply.
As I am from Canada, I understand that it might take up to 10 days for the refund to appear in my credit card account.
Hello,
Thanks for your reply.
If you require our assistance with anything else, then please let us know and it would be our pleasure to assist you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
