Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hi there, this transaction was made through PayPal, and there is no order# attached to the email.
The email I used is n******@g********. Can you please check if thats the case?
Hello,
The email address you mentioned also doesn’t contain any PRO subscription purchases.
Can you please share the Paypal email address you used and the full name you used in your billing as well?
Looking forward to helping you.
Paypal receipt
Full name used: Niel Bhalshankar
pay email address used is the same as above: n******@g********
Hello,
Looks like you made a typo and used n******@g******* instead of n******@g********
We have fixed it for you and moved the subscription to this account.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
