Hello, we apologize for the issue you are facing with not being able to see the message from the other ticket. If you have enabled the Image SEO module in Rank Math, please head over to General Settings → Images from the Rank Math menu to access the Image SEO features.
If none of these steps resolve the issue, we recommend replying to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for raising this concern!
I opened another ticket with a cancelation request, but I cant see the message as it shows “private” no access
Hello,
Thank you for contacting support.
Your subscription was refunded as per your request so you no longer have access to the PRO forums where the other ticket is available.
You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
