Can’t see site connected on Rank Math but site says it is connected

#1104305
  • Smart Design UK

    6 days, 14 hours ago

    Rank Math free

    Hello,
    I am having an issue with my site: yourkeymove.co.uk
    When I am in the backend of WordPress it shows that it is connected to my Rank Math account, however, when I search for it in my Rank Math account, it isn’t there.

    I came across this issue as I found that the analytics of the site keep disconnecting. So I was trying to investigate why and feel that this could be the cause of it.

    I would appreciate any help in this matter.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    6 days, 14 hours ago

    Hello,

    We apologize for the issue you are facing with your site not appearing in your Rank Math account despite being connected. This can happen for a few reasons, and we appreciate you bringing this to our attention.

    Here are some steps you can take to troubleshoot this issue:

    1. Check Account Connection: Ensure that your website is connected to the correct Rank Math account, especially if you have multiple accounts. You can do this by logging into your Rank Math account and navigating to the Websites tab in the My Account area. If your site is not listed there, you may need to disconnect and reconnect it.

      Open the Websites tab
      Connected Websites with Rank Math

    2. Disconnect and Reconnect: If your site is not showing up, go to Rank Math SEO → Dashboard → Help in your WordPress admin area and click on Disconnect Account. After that, reconnect your account by clicking on Connect Now and following the instructions.

      Disconnect Account in Rank Math
      Click Connect Now

    3. Refresh Tokens: If the analytics keep disconnecting, it might be due to expired authorization tokens. You can refresh these by deleting the Rank Math app from your Google Account permissions and then reconnecting it. Here’s how:

      • Go to Google Account permissions and remove access for Rank Math SEO.
      • Reconnect your Google services through Rank Math to regenerate the tokens.

      Remove Access to Rank Math SEO

    4. Test Connections: You can also test the connection between Rank Math and your Google account by going to Rank Math SEO → General Settings → Analytics and clicking on Test Connections. This will help identify any issues with the connection.

      Test connections

    If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for your patience!

    Sources:
    Website Not Shown In Rank Math Account Area » Rank Math
    How to Get Rid of "No Connected Websites Found" Message » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Ike

    5 days, 16 hours ago

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    It seems that you’re currently using the Rank Math PRO plugin, but the account you used to open this ticket is a free account.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Looking forward to helping you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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