Can't see RankMath within Wordpress Post - Support

Resolved Stephanie Yrungaray
4 years, 2 months ago

Rank Math free

Hello,
I tried to troubleshoot following directions given to other people with a similar issue. I can’t see or use RankMath when I’m in WordPress creating a post.

I went into Troubleshooting mode and enabled each plugin one at a time and went into posts. I could see and use RankMath while in Troubleshooting mode. My Theme and all of the plugins I have did NOT make Rankmath stop working in Troubleshooting mode. But as soon as I go out and go into WordPress to create a post I can’t see RankMath at all.

I was able to use RankMath just fine for several weeks after we purchased it. I’m not sure what caused it to suddenly stop working but I am frustrated. Please help.

Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

Michael Davis
4 years, 2 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Stephanie Yrungaray
4 years, 2 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Michael Davis
4 years, 2 months ago

Rank Math pro

Hello,

Thank you for the follow up.

I was able to look into your site. it seems to be an issue with the Vafpress Post Formats UI plugin, when deactivated Rank math is showing up fine on your posts.

If you inspect check the dev console on your browser when the plugin is active, it seems to cause some jquery related errors. Please get in touch with the plugin developer to look into this.

Looking forward to helping you. Thank you.

RankBot
4 years, 1 month ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Can’t see RankMath within Wordpress Post’ is closed to new replies.