Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
As the REST Routes are being blocked by your Wordfence firewall, please follow this guide to whitelist these routes on the firewall so that the data can be updated correctly on your website: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/
Let us know how it goes.
Thank you.
Hi, I have done that but the snippets are still not saving?
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I’ve added this – thank you
Hello,
I’ve checked your site, but I’m unable to replicate the issue. Please check the screencast in the sensitive data section where the snippets (meta description) are saving fine.
Could you please share if there’s an affected URL so we can investigate further?
Looking forward to helping you.
Thank you.
It’s still not working for me. Sorry, I realise maybe you were looking into pages, but the issue I can having is with the custom post types – club, province, sub-union.
This one as an example:
https://nzrugbyhistory.com/wp-admin/post.php?post=11463&action=edit
Thanks
Hello,
I checked the affected URL you’ve shared and it seems to be saving the data fine. Please refer to the screenshot attached in the sensitive data section.
Can you please try switching your browser or try on incognito mode of your browser and see if the issue persists?
Looking forward to helping you.
Thank you.
Hi,
I checked your video but that wasn’t the affected url that I sent you. You can watch my video to see:
https://bloomdigital.co.nz/wp-content/uploads/2023/03/Rugby-RankMath.mp4
Try this url again please: https://nzrugbyhistory.com/wp-admin/post.php?post=11463&action=edit
It’s under clubs – Lincoln Rugby Club. But other clubs and post types are having this issue also.
Thanks
Hello,
The issue is that your CPT doesn’t include editor support and when that is the case our preview snippet cannot generate the preview accurately for the meta description.
However, any data that you enter inside the meta description field will be visible in the frontend to all your users and search engines.
Hope this helps clarify the situation.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
