Cant save page changes in elementor

#904070
  • Resolved Quran-Instituut al-Husayn

    5 months, 4 weeks ago

    Rank Math free

    Hi I just had a long night with elementor support trying to find out why changes on the homepage were not saving. Its on the site edu.alhusayn.nl

    they informed me that
    \
    Hi M,

    Thank you for contacting Elementor Support.

    Upon further checking and testing, we have seen that this issue was a conflict within plugins your rank math SEO plugin is causing the server error 500:

    Are you aware of this? Can you kindly help us?

    alhusayn

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    5 months, 4 weeks ago

    Hello,

    We apologize for the issue you are facing with saving changes in Elementor. It seems that there might be a conflict between the Rank Math plugin and other plugins or your server configuration, which is causing the server error 500.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check for Plugin Conflicts: Sometimes, other plugins can conflict with Rank Math. You can follow our guide on checking for plugin conflicts to identify if any other plugin is causing the issue.

    2. JavaScript Errors: Check for any JavaScript-related errors that might be occurring in your browser’s console. You can do this by opening the console in Chrome (F12 or right-click > Inspect > Console) and looking for any errors that appear when you try to save changes.
      Google Chrome JavaScript console errors

    3. Firewall Settings: If you have a firewall enabled, it might be blocking certain requests from Rank Math. Ensure that Rank Math is whitelisted in your firewall settings.

    4. ModSecurity: Sometimes, ModSecurity can block requests from plugins. You may want to contact your hosting provider to check if ModSecurity is causing the issue and if it can be temporarily disabled while you save your changes.

    If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this concern to our attention!

    Ike

    5 months, 3 weeks ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    5xx errors are usually caused due to server misconfiguration or other server issues.

    To further investigate and resolve the issue you will have to enable debugging mode on your WordPress installation and share the error logs with us.

    Having the error log file will give a clear idea of why this might be happening.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    Or simply by installing the following plugin: https://wordpress.org/plugins/wp-debugging/

    You can use a tool like Dropbox/Pastebin to upload the log files and share the generated links here.

    We look forward to helping you.

    Thank you.

    RankBot

    4 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Cant save page changes in elementor’ is closed to new replies.